Customer-Survey Questionnaire Form

*	Site Name	:
*	Name	:
*	Contact Number	:
	Date	:	(MM/DD/YY)
STANDARD of SERVICE

		Meets standards of Service
		100% of time	80% of time	60% of time	40% of time
1	Elynwood performs their services dependably and to your expected standard.
2	Cleaners are willing and obliging with customer requests.
3	Cleaners are courteous and well presented.
4	Rooms/areas are left as you would expect them to be after they are cleaned.
COMMUNICATION with the CUSTOMER
		Very Often	Often	Seldom	Never
5	Elynwood’s management representative contacts you to check on customer satisfaction.
6	I have had reason to complain to Elynwood
7	When I have contact the  Manager, I have received a prompt and courteous reply.
8	Accurate accounts are received on time.
9	If Elynwood could improve one facet of their service, what would you suggest?
10	Would you recommend Elynwood to another company?

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STANDARD of SERVICE